Shipping Policy

Processing your order may take 1-7 business days, as everything is hand-packed. We will send the products as quickly as possible but please allow 7 business days for your order to be ready to ship out.

There may be processing delays during big releases, collaborations, Christmas and sale periods.

Shipping times depend on the country, as well as each country’s customs inspection and postal delivery practices.
In some countries (Canada, Australia, Norway etc.), you can expect up to 3 weeks delivery time, due to customs clearance.
Please check below for an indication of how long shipping might take!

• USA 4-10 Business Days

• Europe 7-21 business days

• Outside Europe 10-45 business days

Please note that these shipping times are excluding the processing time.
For the total delivery time, please consider both the time it takes to get your order ready and the shipping time relevant to your country.

To prevent any inconvenience, please enter the correct shipping address.
In case of any change in information regarding shipping and delivery, please notify us as soon as possible at  info@projectnuma.co
If the package cannot be delivered and is returned to the sender due to an incorrect address, you will need to pay the shipping cost again to resend your package.

SHIPPING

We ship Monday through Friday. Once you have the tracking number please allow time for it to enter the carrier’s system to update. We strive to uphold the highest levels of quality customer service. It is our ultimate goal at Project NuMa to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again.

[Once your order is shipped "Project NuMa Corp" is not responsible for carrier delays or missing packages. Custom designs are fulfilled through Print Providers and have a 1-7 day processing time.]

INTERNATIONAL CUSTOMS

You are responsible to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.

If by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.

We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.

We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.

Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.

Any fees associated with customs regulations are the customers responsibility, an invoice will be sent in cases of un-paid Custom Clearance fees. 

Cancellation 

Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.